1. Purpose of This Accessibility Statement

TwinCoreTech Ltd is committed to ensuring that its website is accessible to as many people as reasonably possible, regardless of disability, impairment, or technology used.

This reflects obligations under the Equality Act 2010.

2. Scope of This Statement

This statement applies to the TwinCoreTech website at https://www.twincoretech.com.

What Is Covered

• Publicly accessible pages and content on the website

What Is Not Covered

• Customer-specific SaaS or OaaS services (which may have separate accessibility considerations)

3. Our Accessibility Commitment

Accessibility is an ongoing process guided by core principles:

• Designing and developing content that is perceivable, operable, understandable, and robust
• Considering accessibility during design and content creation
• Making reasonable adjustments where barriers are identified
• Responding constructively to user feedback

Our Goals for Users

• Keyboard navigation across the site
• Readable content with assistive technologies
• Clear and consistent presentation
• Ability to adjust browser/device settings without losing functionality

4. Accessibility Standards We Aim to Meet

We aim to conform to WCAG 2.1 Level AA (internationally recognised standards).

Where full conformance is not yet achievable, we prioritise remediation of issues creating significant barriers.

5. How We Support Accessibility in Practice

Our considerations include:

• Logical heading structure and semantic HTML
• Sufficient colour contrast
• Keyboard navigability for core functions
• Readable font sizing and spacing
• Meaningful link text and labels
• Avoidance of unnecessary flashing or animation

Testing and Review

We use automated tools, manual testing, and assistive technology checks. Accessibility is considered alongside security, performance, and usability during development and updates.

6. Known Limitations and Ongoing Improvements

Some parts of the website may not yet be fully accessible.

Potential Limitations

• Older content not fully optimised for screen readers
• Third-party embedded content outside our full control
• Complex visual elements where accessible alternatives are in development

We prioritise remediation of issues that significantly impact access and will address barriers where reasonably practicable.

7. Third-Party Content and Services

Some content or functionality may be provided by third-party platforms. While we seek accessible partners, we cannot guarantee the accessibility of content outside our control. Where barriers arise, we will consider reasonable alternatives where feasible.

8. Feedback and Reporting Accessibility Issues

If you experience difficulty, please share:

• The page or content you tried to access
• A description of the issue
• The assistive technology or device used (if relevant)

Email: info@twincoretech.com

We aim to acknowledge promptly and respond within a reasonable timeframe.

9. Enforcement Procedure and Escalation

If you are not satisfied with our response, you may escalate under the Equality Act 2010. Contact us first so we can try to resolve issues directly.

Further Assistance

• Equality and Human Rights Commission: https://www.equalityhumanrights.com