1. Introduction and Legal Effect

These Website Terms of Use ("Terms") govern access to and use of the TwinCoreTech website located at https://www.twincoretech.com and associated content. By using the Website, you confirm you agree to these Terms; if not, you must stop using the Website. These Terms operate independently from any customer contracts, SaaS Terms, or Data Processing Agreements.

2. Who We Are

The Website is operated by TwinCoreTech Ltd, registered in England and Wales.

Bromley Old Town Hall 30 Tweedy Road Bromley BR1 3FE United Kingdom

• Email: hello@twincoretech.com
• Website: https://www.twincoretech.com

3. Scope of These Terms

These Terms cover use of the public Website only and do not govern:

• Access to any TwinCoreTech SaaS or OaaS services
• Customer accounts, dashboards, or authenticated services
• Commercial services provided under separate contracts

Such services are governed by separate contractual terms expressly agreed with customers.

4. Website Access and Availability

• The Website is provided on an "as is" and "as available" basis.
• Access may be suspended, withdrawn, or restricted at any time.
• Availability is not guaranteed; no service levels apply.

TwinCoreTech may update or remove content without notice.

5. Acceptable Use of the Website

You agree to use the Website lawfully and responsibly. Do not:

• Use the Website in breach of applicable laws or regulations
• Attempt unauthorised access to the Website, servers, or related systems
• Interfere with or disrupt security or performance
• Introduce malicious code, scripts, or automated scraping tools
• Misuse the Website to transmit unlawful, misleading, or harmful content

We may restrict or block access where misuse is detected or suspected.

6. Intellectual Property Rights

All IP in the Website and content is owned by or licensed to TwinCoreTech, including:

• Text, graphics, branding, logos, design elements
• Documentation, diagrams, written materials
• Underlying code, structure, and layout

No licence is granted except for personal, non-commercial viewing. Do not copy, reproduce, distribute, modify, or exploit content without written permission.

7. Information Accuracy and Reliance

Website content is for general information only. While we take reasonable care:

• Information may be incomplete, out of date, or subject to change
• Content is not professional, legal, technical, or compliance advice
• Reliance is at your own risk

Obtain independent advice before acting on Website information.

8. No Offer or Commitment

Nothing on the Website constitutes:

• A binding offer
• A commitment to provide services
• A representation that any service, feature, or functionality is currently available

All services are subject to separate agreement (scope, pricing, compliance, configuration).

9. Third-Party Links and Content

The Website may link to third-party sites.

• We do not control third-party sites.
• We are not responsible for their content, availability, or practices.
• No endorsement unless expressly stated.

Access third-party sites at your own risk and under their terms.

10. Data Protection and Cookies

Use of the Website may involve processing personal data. See our:

• Privacy Policy
• Cookie Policy

These documents form part of the legal framework for Website use.

11. Security and Technical Environment

We apply reasonable technical and organisational measures, which may include:

• Hosting on GCP (Google Cloud Platform)
• Web application firewalls and monitoring tools
• Secure configuration and access controls

No website is guaranteed fully secure; users acknowledge inherent internet risks.

12. Limitation of Liability

Exclusions

• We exclude all implied warranties relating to Website use.
• We are not liable for loss or damage from use or inability to use the Website, reliance on content, or viruses/outages/failures.

Exceptions

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

13. Indemnity

You agree to indemnify and hold harmless TwinCoreTech against claims, losses, damages, or costs arising from your breach or misuse.

14. Suspension and Termination

We may suspend or terminate access immediately where:

• These Terms are breached
• Misuse or security threats are identified
• Restriction is required for legal or operational reasons

No notice is required where immediate action is necessary.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes.

16. Changes to These Terms

We may update these Terms. Updated versions will be posted on the Website and take effect from the stated revision date.